There is a documented problem using Firewire hardwire with XP SP2. If you experience problems with the Portable Video Storage unit, you can download Microsoft's hotfix here.
If your Digital Guardian unit included a CPU tower, please download the following script and run it on your CPU unit to ensure compatibility with the updates on this site. You only need to run it once, and if you are using the Portable Video Storage unit, you don't need it at all.
This is the full installation package for the most current build of the DG2K PC software, including Codecs. Download this file if you've lost the installation CD that came with your Digital Guardian unit, and you need to install the playback software on a laptop or desktop machine, for use with the Portable Video Storage unit.
To install these programs, simply download the ISO image and burn it to a CD.
If you have already installed the codecs from the CD that came with your Digital Guardian package and you need to update the DG2K application, you can download the latest build here:
DG2K Application Installer Package
Software for Interview Room System